Effective date 11th April 2022
Seirhost Ltd. (“us”, “we”, or “our”) operates the VPN service “vpnzr.com” (“Service”).
As a privacy service we realize how important it is that our customers fully understand what personal data we collect, store and process.
Our systems are designed with your privacy in mind and by the principle of data minimization. We’ve tried our best to make this policy clear and simple so you can get the facts you need without having to wade through pages of boring ambiguous legal text. We do NOT keep logs of your VPN sessions, browsing behaviour, websites you visit or any activity related to your VPN connection. In addition we NEVER store VPN connection logs and timestamps that match your incoming and outgoing IP address or session duration.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
This policy does not apply to any third-party service or product even if we are affiliated with such a third-party service or product. Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
By using our website, services or products you are accepting the terms in this policy.
To maximize your privacy we collect the minimum information required, and that is your email address. We store your email address in encrypted form, on completely encrypted servers.
Any personal data, including your email address, that gets sent from your web browser to our web server, or from our web server to your web browser, will be protected by using encryption technology.
We do not request or store your name, IP address or physical addresses or any other personal information. We may use your Personal Data within your account, i.e. your email address, to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. You consent to this processing by signing up for a vpnzr.com account.
We maintain a non-persistent log of connection data for troubleshooting purposes which includes customer’s randomly generated username and internally assigned (non-public) IP address. The troubleshooting log gets securely erased every few hours. We purposely and strictly do not log any other data to mitigate our legal liability. We do not monitor or log your browsing behavior. It is impossible to record your browsing behavior with our technical backend. All the usage data is anonymous and not connected to your real, public IP address.
Upon connection termination we process the amount of traffic you have spent during your VPN session to update the traffic usage counters. We account for the aggregated amount of monthly data traffic to properly bill you and to maintain a high quality of service.
We may process data about your use of our websites (“website usage data”). The website usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and patterns of your visits. The source of the website usage data are the web server logs. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interest, namely security, monitoring, protecting and improving our website and services.
We may process your information which you included in your personal profile on our community forum website (“community profile data”). The community profile data is optional (i.e., you do not have to fill in the data to access the community forum) and may include your email address, location, occupation, profile pictures, gender, date of birth and/or other identities. The profile data may be processed for the purposes of enabling and monitoring your use of our community forums. You consent to this processing by signing up for an vpnzr.com account.
We may process information that you post for publication on our community forum and/or any metadata associated with that publication such as timestamps or IP addresses. The publication data may be processed for the purposes of enabling such publication and administering our website and services. By publishing data on our forum you are giving consent for our processing of that data.
We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include your email, the communication content and metadata associated with the communication. Our website or mail servers will generate the metadata associated with communications made using the website contact forms or SMTP protocol. The correspondence data may be processed for the purposes of communicating with you and record-keeping. Our legitimate interest is to provide the best possible customer support experience for you and to improve our services.
We use the collected data for various purposes:
vpnzr.com uses your personal data as outlined in this policy. Please do not supply any other person’s personal data to us.
With your consent we may collect anonymized crash reports and network diagnostics. This information can not be tied back to your VPN usage.
Our applications may transmit:
You have full control if you want to share this information in the application settings.
Once a VPN service account is terminated on our network, all data associated with that VPN service account including the VPN service account itself is deleted from all of our systems.
The company is incorporated in Ireland. If a court order is received from a recognized legal authority with jurisdiction over vpnzr.com then the company shall comply with that order. However, the company cannot be compelled to hand over information which it does not have. When a customer signs up we request as little information as possible; a valid email address. If it ever becomes required by law for us to keep a persistent log of our customers connections or any other personal data relating to their network activity, we will immediately notify our customers and do everything in our power to move jurisdictions or close the service to protect those who entrust their privacy to us.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
The servers we use for storing the personal data are located in secure facilities, are operated by us and are completely encrypted. Any data exchange is secured with at least TLS 1.2.
We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update or delete your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to requests outlined above.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. You may exercise any of your rights in relation to your personal data by a written notice to us, preferably over email address firstname.lastname@example.org
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Services get used.
These third parties have access to your Personal Data to the extent necessary to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We are not saving any details about the payments in our system. The subscriptions are renewed or updated by Cleverbridge AG or Paddle.com Market Ltd with a dedicated user id for each user account.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:Paddle.com Market Ltd
vpnzr.com uses Mailgun Technologies, Inc. to send your transactional and promotional emails. Mailgun participates and has certified its compliance with the EU-U.S. Privacy Shield Framework. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/Individuals-in-Europe.
Customers with a paid plan are able to remove their email from our system and continue to use our service.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.
You should check this page occasionally to ensure that you are happy with any changes to this policy.
You may contact us: